Returns & Exchanges

At The Phone Guys, we stand by the quality of our electronics and offer a 30-day satisfaction guarantee on all mobile devices and accessories. If your purchase doesn't meet your expectations, we provide a hassle-free return process to ensure you get the right tech for your needs.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Device

  Perform a factory reset to remove all personal data and disable 'Find My Phone' or Google FRP locks to ensure the device is eligible for processing.

• 3.
  Pack and Ship

  Securely package the device in its original box with all included chargers and cables, then attach the prepaid shipping label provided via email.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the device's condition, your refund will be processed to your original payment method within 3-5 business days.